Privacy Policy

Welcome to NanoLead. NanoLead is a subscription-based lead management and customer relationship management (CRM) platform designed to help businesses manage leads, contacts, sales activities, follow-ups, users, organizations, and related business information.

This Privacy Policy explains how NanoLead, operated by [LEGAL COMPANY NAME] (“NanoLead”, “we”, “us”, or “our”), collects, uses, stores, protects, and discloses information when you visit our website, create an account, use our application, or otherwise interact with our Services.

By accessing or using NanoLead, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

We collect information that is necessary to provide, maintain, secure, and improve NanoLead. The information we collect may vary depending on how you use our Services.

2.1 Account and Organization Information

• Name and email address
• Phone number, where provided
• Company or organization name
• Job title or business role
• Login credentials and authentication information
• User role, permissions, and organization membership
• Organization and workspace configuration

2.2 CRM and Lead Information

NanoLead allows customers to enter, upload, import, or otherwise process business information through the CRM. This may include:

• Lead and contact names
• Email addresses and phone numbers
• Company and business information
• Lead source and status
• Notes, tags, follow-up information, and activities
• Custom fields created by the organization
• Communication and interaction records entered into the CRM
• Other information that the customer chooses to store

2.3 Subscription and Billing Information

When you subscribe to a paid NanoLead plan, we may collect information such as your billing name, billing address, selected subscription plan, transaction information, payment status, subscription dates, and related billing records.

Payment card details and other sensitive payment credentials are processed directly by our third-party payment service providers (such as Razorpay). NanoLead does not store sensitive payment credentials. We and our payment service providers may process payment-related information necessary to process transaction charges (including the ₹5 payment verification charge), verify payment status, activate or manage the subscription and billing process, prevent fraud and abuse, and maintain transaction records where legally or operationally required.

2.4 Automatically Collected Information

• IP address
• Browser and device information
• Operating system information
• Login dates and timestamps
• Pages and features accessed
• Application events and error information
• Security and authentication logs
• General usage information necessary to operate and improve the Service

NanoLead is a business CRM platform. Organizations using NanoLead may enter information about their customers, leads, employees, contacts, and other business relationships into the Service.

In many cases, the organization using NanoLead determines what information is collected and how that information is used. NanoLead processes such information primarily to provide the CRM Services requested by the organization.

Organizations are responsible for ensuring that they have the appropriate rights, permissions, notices, and lawful basis required to collect and provide personal information to NanoLead and to use that information through the Service.

We use information collected through NanoLead for purposes including:

• Creating and managing user accounts and organizations
• Providing and operating the NanoLead CRM platform
• Managing leads, contacts, activities, and CRM records
• Authenticating users and enforcing user permissions
• Processing subscriptions, payments, and billing records
• Managing subscription status and plan access
• Providing customer support and responding to inquiries
• Sending transactional and service-related communications
• Sending security alerts and important account notifications
• Monitoring application performance and reliability
• Detecting, preventing, and investigating fraud, abuse, or security incidents
• Maintaining audit and security records
• Improving the functionality, usability, and reliability of NanoLead
• Complying with applicable legal and regulatory requirements
• Protecting the rights, property, and security of NanoLead and its users

Depending on the applicable law and the nature of the processing, NanoLead may process personal information based on consent, performance of a contract, compliance with legal obligations, legitimate business purposes where permitted by law, or other lawful grounds available to us.

Where processing is based on consent, you may have the right to withdraw that consent subject to applicable law and the nature of the processing.

For customers and users located in India, NanoLead aims to process digital personal data in accordance with applicable requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules and notifications.

NanoLead may use cookies and similar technologies to provide essential website and application functionality, maintain secure sessions, remember preferences, understand usage patterns, and improve the Services.

Cookies may include:

• Essential cookies: Required for authentication, security, and core functionality.
• Preference cookies: Used to remember settings and preferences.
• Analytics technologies: Used, where enabled, to understand how users interact with our website or application.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality or availability of some parts of the Services.

We do not sell your personal information as part of our ordinary business operations. We may disclose information when reasonably necessary to provide the Services, operate our business, protect users, or comply with applicable law.

• Service providers: Hosting, infrastructure, database, email, analytics, security, customer support, and other providers that help us operate NanoLead.
• Payment providers: Payment processors may process payment and transaction information required to complete subscriptions and payments.
• Legal and regulatory authorities: Where disclosure is required or permitted by applicable law.
• Security and fraud prevention: Where reasonably necessary to detect or prevent fraud, abuse, unauthorized access, or security threats.
• Business transfers: In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to applicable law.

NanoLead may integrate with or use third-party services to provide specific functionality, including payment processing, email delivery, analytics, cloud infrastructure, authentication, communication services, and other integrations selected by the customer.

When you use a third-party integration, information may be shared with that provider as necessary to provide the requested functionality. The third party's own privacy policy and terms may apply to its processing of information.

Organizations are responsible for reviewing and configuring third-party integrations according to their own business and privacy requirements.

We take the security of information entrusted to NanoLead seriously. We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Depending on the Service and infrastructure involved, security measures may include encrypted network connections, authentication controls, password hashing, role-based access controls, access restrictions, monitoring, logging, backups, and security practices designed to protect the Services.

No method of transmission over the Internet or electronic storage is completely secure. Therefore, while we take reasonable measures to protect information, we cannot guarantee absolute security.

NanoLead and its service providers may store and process information using infrastructure located in India or other countries, depending on the services and infrastructure used to operate the platform.

Where information is transferred or processed across borders, we aim to take appropriate measures required by applicable data protection laws.

The actual location of data may vary depending on the hosting, infrastructure, payment, communication, and other service providers used by NanoLead.

We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, fulfill contractual and business requirements, maintain security records, resolve disputes, enforce agreements, and comply with applicable legal obligations.

When an organization cancels or terminates its subscription, its account and CRM data may remain available for a limited period according to the applicable subscription terms and our operational deletion procedures.

Information contained in backups may remain for a limited period after deletion as part of our backup and disaster-recovery processes, after which it is deleted or overwritten in accordance with our retention practices.

Depending on your account type, role, and applicable law, you may request deletion of personal information associated with your account.

Organization administrators may also control or request deletion of information belonging to their organization, subject to the applicable subscription agreement and legal requirements.

We may retain certain information where necessary to comply with legal obligations, resolve disputes, prevent fraud or abuse, maintain security records, enforce agreements, or otherwise as permitted by applicable law.

Depending on your location and applicable law, you may have certain rights regarding your personal information.

• Access: Request access to personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of personal information where permitted by law.
• Portability: Request access to certain information in a structured format where required by applicable law.
• Consent withdrawal: Withdraw consent where processing is based on consent, subject to applicable law.
• Marketing choices: Unsubscribe from promotional communications using the available unsubscribe mechanism.
• Complaint: Raise a privacy concern with us and, where applicable, with the relevant data protection authority.

Some rights may be subject to limitations or exceptions under applicable law. If you use NanoLead through an organization, you may also need to contact that organization for requests relating to CRM data controlled by the organization.

NanoLead is intended for business and professional use. The Services are not directed toward children. We do not knowingly request or collect personal information from children where prohibited by applicable law.

If NanoLead becomes aware of a security incident involving personal information, we will assess the incident and take reasonable steps to contain, investigate, remediate, and prevent recurrence.

Where notification is required under applicable law, we will make the required notifications to affected parties, customers, regulators, or other relevant authorities within the applicable timeframe.

We may send service-related communications that are necessary for your account, such as security alerts, billing notifications, subscription updates, password-reset messages, and important operational notices.

Where permitted by applicable law, we may also send promotional communications. You can unsubscribe from promotional emails using the unsubscribe mechanism included in those communications.

NanoLead is provided through subscription plans. To administer subscriptions, we may process information relating to your selected plan, subscription status, billing period, transaction records, payment status, invoices, and account eligibility.

Payment processing may be handled by third-party payment providers. Their processing of payment information is governed by their own terms and privacy policies.

If you access NanoLead as a member of an organization, the organization administrator may have control over your account and access to information associated with the organization’s NanoLead workspace.

Organization administrators may be able to manage users, roles, permissions, CRM records, subscription settings, and other organization-level settings depending on the plan and features enabled.

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, or business practices.

When we make material changes, we may provide additional notice where appropriate. The updated version will be published on this page with a revised “Last Updated” date.

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact NanoLead.