Refund Policy

NanoLead is a subscription-based lead management and customer relationship management (CRM) platform. We provide subscription plans that allow businesses and organizations to manage leads, contacts, sales activities, follow-ups, users, and related business information.

This Refund Policy explains how NanoLead handles its free trial, paid subscriptions, cancellations, billing errors, refunds, and payment-related disputes.

NanoLead may provide eligible new organizations or users with a 7-day free trial so that they can evaluate the Service before purchasing a paid subscription.

• No subscription fee is charged during the free trial.
• The free trial begins when the trial is activated on the applicable account or organization.
• Trial availability may be limited to eligible new customers and may not be available for previously used accounts, organizations, or promotional offers.
• NanoLead may limit, modify, suspend, or discontinue a free trial promotion where permitted by applicable law.

Unless otherwise stated during the signup or checkout process, starting a free trial does not itself create a paid subscription charge.

2.1 Verification Charge (₹5)

To register your autopay mandate and authorize your trial subscription, our third-party payment processor (Razorpay) will collect a verification charge of ₹5. This charge is collected to verify your card details, ensure secure transactions, and prevent fraudulent signups.

Please note that this ₹5 verification charge is not automatically refunded. By proceeding with the verification and registration flow, you explicitly acknowledge and agree that this charge is non-refundable unless a refund is strictly required under applicable law, or as otherwise explicitly approved in writing by NanoLead.

If you believe your card was charged without your authorization, or in case of duplicate billing issues, please contact our support team at billing@trynanolead.com to request a manual review, subject to the conditions outlined in Section 11.

When the 7-day free trial ends, the organization may need to select and purchase a paid NanoLead subscription in order to continue using paid features.

If a paid subscription is not activated after the trial period, access to certain paid features may be restricted or suspended in accordance with the applicable account and subscription rules.

Any payment required after the trial will be presented to the user during the applicable subscription or checkout process.

After the free trial, customers may choose from the paid subscription plans available on NanoLead at the time of purchase.

Subscription pricing, billing frequency, included features, usage limits, and other plan conditions will be displayed before completing a paid subscription.

Paid subscriptions may be billed monthly or annually depending on the plan selected by the customer.

Because NanoLead provides a free trial that allows customers to evaluate the Service before purchasing, subscription fees for successfully activated paid plans are generally non-refundable.

Cancelling a paid subscription does not automatically create a refund for the unused portion of the current billing period.

However, NanoLead may issue a refund or credit at its discretion in cases such as verified duplicate payments, billing errors, unauthorized transactions, or where a refund is required by applicable law.

The ₹5 payment verification charge is also non-refundable and is not automatically refunded, subject to the terms in Section 2.1.

Customers may cancel their paid subscription using the cancellation options available within their NanoLead account or by contacting our billing support team.

Cancellation generally prevents the subscription from renewing for the next billing period. It does not automatically refund charges that have already been successfully processed.

Unless otherwise stated in your subscription terms, cancellation normally does not immediately terminate access to the paid Service. Access may continue until the end of the current paid billing period.

Depending on the subscription plan and billing configuration, paid subscriptions may renew automatically at the end of the applicable billing period.

Customers are responsible for reviewing their subscription status and cancelling future renewals before the next billing date if they no longer wish to continue the paid Service.

If your NanoLead subscription is configured for automatic renewal, the applicable renewal price and billing frequency will be presented through the subscription process or account interface.

Customers may be able to change their NanoLead subscription plan depending on the plans and features available at the time.

• An upgrade may result in an additional charge or adjustment based on the applicable billing system.
• A downgrade may take effect immediately or at the next billing cycle, depending on the plan and billing configuration.
• Changing plans does not restart or extend the 7-day free trial.
• Charges resulting from plan changes are generally non-refundable except where required by applicable law or approved by NanoLead.

If you believe you have been charged incorrectly, charged more than once for the same transaction, or charged an incorrect amount, please contact our billing team as soon as possible.

We will review the transaction and, where a billing error or duplicate payment is confirmed, take appropriate corrective action.

Depending on the circumstances, corrective action may include a refund, account credit, billing adjustment, or other appropriate resolution.

If you believe that a payment was made without your authorization, contact NanoLead's billing team immediately.

We may investigate the transaction and work with the applicable payment provider to determine the appropriate resolution. We may request reasonable information to verify the account and transaction.

If you believe you qualify for a refund or billing adjustment, please contact our billing team at:

billing@trynanolead.com

Please include:

• Email address associated with your NanoLead account
• Organization or workspace name
• Relevant subscription or invoice information
• Date and amount of the payment in question
• A brief explanation of the issue

Once a refund or billing adjustment request is received, NanoLead will review the relevant account and payment information.

We aim to review legitimate billing requests within approximately 2 business days. Requests requiring additional investigation may take longer.

Approval of a refund does not mean that the refunded amount will appear immediately in your bank account. Payment processing time depends on the payment provider and financial institution.

When a refund is approved, it will generally be returned through the original payment method used for the transaction, subject to the capabilities and policies of the applicable payment provider.

After NanoLead initiates a refund, it may take several business days for the amount to appear in your bank account, card statement, or other payment account. NanoLead does not control the processing time of banks, card networks, or payment providers.

Subscription prices may be subject to applicable taxes, government charges, or other legally required amounts depending on your location and the applicable transaction.

The treatment of taxes, payment processing charges, and other transaction-related amounts in a refund will depend on applicable law and the nature of the transaction.

When a subscription is cancelled, expires, or is refunded, access to paid features may be restricted or removed according to the applicable subscription terms.

Account and CRM data may be retained, restricted, archived, or deleted according to NanoLead's Privacy Policy, Terms of Service, applicable subscription terms, and data-retention practices.

If you believe a charge is incorrect or unauthorized, we encourage you to contact NanoLead's billing team so that we can investigate the matter before initiating a payment dispute, where reasonably possible.

If a chargeback or payment dispute is initiated, NanoLead may provide relevant account, subscription, transaction, and payment information to the applicable payment provider or financial institution as part of the dispute-resolution process.

NanoLead reserves the right to investigate suspected fraudulent, abusive, or repeated attempts to obtain refunds or billing adjustments.

Where permitted by applicable law, NanoLead may deny a refund request and may suspend or terminate an account where there is reasonable evidence of fraud, abuse, unauthorized use, payment manipulation, or violation of our Terms of Service.

Nothing in this Refund Policy is intended to remove, restrict, or exclude any rights or remedies that cannot legally be excluded under applicable law.

Where applicable law requires NanoLead to provide a refund, cancellation right, or other remedy, NanoLead will comply with those legal requirements.

NanoLead may update this Refund Policy from time to time to reflect changes in our subscription plans, billing practices, payment providers, Services, or applicable legal requirements.

Updated versions will be published on this page with a revised “Last Updated” date. The terms applicable to a purchase will generally be based on the policy presented at the time of that transaction, subject to applicable law.

If you have questions about your subscription, billing, cancellation, payment, or refund request, please contact our billing support team.